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Appointments
Book or cancel an appointment at Cromwell & Wormley Medical Centre.
Before you book an appointment
You can see a pharmacist for minor conditions or check our self-help and self-referral information.
See a pharmacist
Many conditions can be treated without the need to see your GP.
Who to see?
Advice
Self-care
Help and support available from many National and Local Organisations
Book an appointment
Urgent appointments for today or tomorrow (Monday to Friday)
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Ways to book
- Phone us on Cromwell Medical Centre Cromwell & Wormley Medical Centre or Wormley Medical Centre 01992 440877
- Visit the surgery and speak with a receptionist
Extended access
We also have extended access available. See our Out of Hours information.
Book a routine appointment
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Ways to book
- Request an appointment online
- Use your NHS account (through the NHS website or NHS App)
- Use our online service (SystmOnline)
- Phone us on Cromwell Medical Centre 01992 624732 or Wormley Medical Centre 01992 440877
Home visits
Requests for home visits should be made between 8:30am to 10am, but patients are reminded that it is preferable that appointments take place in the surgery where diagnostic facilities are ideal.
Emergency requests can be made at any time, but it is essential that the nature of the emergency is stated as home visits are usually restricted to Elderly, housebound, or seriously ill patient.
We cannot guarantee that one of our practice GP’s will attend as we use the Acute In-hours Visiting Service (AIVS) to support the GP’s when demand is high. AIVS will visit with 6 hours of the visit being passed to them.
Sickness certificates (fit notes)
You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.
Request test results
You usually don't need to book an appointment to get your test results.
Travel vaccinations
Information and advice for travelling abroad.
Change or cancel an appointment
Please give us as much notice as possible so we can offer your appointment to someone else.
To cancel your appointment:
- Use your NHS account (through the NHS website or NHS App)
- Using our online service (SystmOnline)
- Phone us on Cromwell Medical Centre 01992 624732 or Wormley Medical Centre 01992 440877 during opening times.
If you are cancelling an appointment that is within the next 24 hours, call reception or use our online services.
Out of hours
Enhanced access
Our enhanced access clinics are offered on some evenings and on Saturday mornings (9am to 12:30pm).
You can make an appointment for this by contacting the practice.
Life threatening
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself - for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Urgent but not life threatening
Visit an urgent care centre if:
- You have an urgent medical issue requiring on the day attention
Non-urgent
Use NHS 111 if:
- You need help now, but it's not an emergency
There will be someone to provide you with advice and to direct you to a clinician if it is necessary.
Further appointment information
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Who can treat you
HCA – Debbie Turner
Blood pressure monitoring, NHS health checks, Basic wound dressings, New patient checks, B12 injections (after the loading dose). Please make sure you have ordered and collected your B12 injections.
Practice nurse – Franny Massey
Wound checks and dressings, stitch and staple removal, Blood pressure monitoring, Pill checks, Coil checks, Smear test, Depo injections and B12 injections (loading dose only). Please make sure you have ordered and collected your injections.
Nurse practitioner – Noelle Murphy
As above and minor illness in over two-year-olds.
Coughs, ear ache, sore throats, rashes, UTI, bites. Pregnancy conditions excluded.
Doctors
If a Nurse or the HCA can help you please do not book an unnecessary GP appointment. If you have any doubt, please call the surgery and ask.
For babies’ eight-week check-ups and all annual reviews (Asthma, COPD, Diabetes, Dementia, Mental health, Learning disability and Rheumatoid Arthritis), please call the surgery as these have to be extended appointments.
Please do not book though the online services for any admin work (e.g. medical certificates, insurance papers, fit notes and private medicals). Please contact the surgery direct.